Terms of service

Terms of Service

Welcome to Leading Lady Shop. These Terms of Service explain the rules that apply when you visit or shop through leadingladyus.shop.

We want your experience with us to feel straightforward, comfortable, and trustworthy. By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. Overview

These Terms of Service apply to your use of our website and the purchase of physical products from Leading Lady Shop.

Our store specializes in women's lingerie and apparel, including:

Bras
DD-J Bras
Knickers
Thermals
Shapewear
Slips and camisoles

Because many of our products are intimate apparel, we encourage you to review product descriptions, available sizes, materials, and fit information carefully before ordering.

If you do not agree with these Terms, please do not use our website or place an order.

2. Definitions

In these Terms:

“We,” “us,” “our,” or “Leading Lady Shop” means Leading Lady Shop.
“Website” means leadingladyus.shop and related pages operated by us.
“You” or “customer” means the person using our website or purchasing our products.
“Products” means the physical goods offered for sale through our website.
“Order” means a request submitted by you to purchase products from us.

3. Using Your Account

Some website features may allow you to provide personal information or create an account.

You are responsible for providing accurate information and keeping any account credentials secure.

You agree not to:

Use another person's identity or account without permission.
Provide false or misleading information.
Attempt to gain unauthorized access to another account.
Use the website in a way that could compromise its security.

If we reasonably believe an account is being misused or involved in prohibited activity, we may restrict or terminate access where appropriate.

4. Orders and Contract

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is subject to product availability, payment authorization, and our acceptance of the transaction.

We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

Incorrect product or pricing information
Product unavailability
Suspected fraudulent activity
Invalid or unauthorized payment information
Orders that appear to be placed for prohibited resale purposes

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.

5. Product Information and Fit

We make reasonable efforts to present product descriptions, images, sizes, colors, and other information accurately.

However, screen settings and photography conditions may cause minor differences in the appearance of colors.

For lingerie and apparel, fit can vary depending on the product design and individual body shape. We recommend reviewing the available sizing information before ordering, particularly for bras, DD-J bras, knickers, and shapewear.

Choosing the appropriate size helps ensure the comfort and fit you expect from your purchase.

6. Prices and Payment

Prices displayed on our website are subject to change without prior notice.

We accept:

Visa
MasterCard

Payment must be successfully authorized before an order can be processed.

We take reasonable steps to protect payment information and use appropriate payment-processing systems to handle transactions.

You agree not to use a payment method that you are not legally authorized to use.

7. Order Processing

Orders are generally processed within 4–7 days.

Processing time is separate from shipping time. Your delivery period begins after the order has been processed and dispatched.

During periods of unusually high order volume, processing may take longer. Where appropriate, we will provide relevant updates.

8. Shipping and Delivery

We currently serve customers globally, excluding Asia and remote areas.

Standard Shipping — DHL / FedEx

Estimated delivery: 7–14 days
Shipping fee: $12.95

Free Shipping — EMS

Estimated delivery: 12–24 days
Free shipping for orders over $50

Delivery estimates are provided for guidance and may be affected by customs procedures, weather, carrier operations, local delivery conditions, or other circumstances outside our reasonable control.

Once an order has been handed to the shipping carrier, carrier-related delays may occur even when the order has been correctly dispatched.

9. Returns, Refunds, and Exchanges

We want you to feel comfortable with your purchase.

Return Period

Eligible products may be returned within 30 days of receiving your order.

For hygiene and product-quality reasons, intimate apparel should be returned unworn, unwashed, clean, and in its original condition, with original tags and packaging where applicable.

Return Processing

Once we receive your returned item, we will review and process the return within 4–7 days.

Refunds

Approved refunds are issued to the original payment method.

Please allow 2–3 weeks to receive your refund after processing. The exact timing depends on your card issuer or financial institution.

Exchanges

If you need another eligible size or product, please contact us within the 30-day return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may process the request as a return and refund.

Return Shipping

Unless otherwise agreed by our customer service team, return shipping costs are the customer's responsibility.

If you receive an incorrect, damaged, or defective product, please contact us before returning it so we can provide the appropriate instructions.

10. Product Quality and Defects

Our products are supplied with reasonable expectations of quality and conformity to their descriptions.

Because our products are primarily lingerie and apparel, we do not provide a long-term warranty.

However, if you notice an obvious manufacturing defect, please contact us within 48 hours of receiving the product.

Please include:

Your order number
A description of the issue
Clear photographs showing the defect

We will review the situation and, where appropriate, provide a reasonable solution such as a replacement, exchange, or refund.

Normal wear and tear, improper washing, misuse, accidental damage, staining, or damage caused after delivery are not considered manufacturing defects.

For intimate apparel, please follow the care instructions provided with the product to help preserve its condition and fit.

11. Intellectual Property

All content on our website, including but not limited to:

Logos and trademarks
Brand names
Product images
Photography
Graphics
Website design
Layouts
Text and written content
Product descriptions
Visual elements

is owned by or licensed to Leading Lady Shop and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our website content without our prior written authorization.

User-Generated Content

If you voluntarily submit reviews, comments, photographs, testimonials, or other content to us, you retain ownership of your original content.

However, by submitting content to us, you grant Leading Lady Shop a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, publish, and distribute that content for legitimate business, marketing, promotional, and website purposes.

You should only submit content that you have the legal right to provide.

12. Prohibited Activities

When using our website, you agree not to:

Use the website for unlawful purposes.
Violate intellectual-property or other rights belonging to us or third parties.
Upload or transmit viruses, malware, or other harmful code.
Attempt to interfere with website operation or security.
Access systems or information without authorization.
Use false identities or fraudulent information.
Place fraudulent or unauthorized orders.
Purchase products through unauthorized means for prohibited resale.
Scrape, copy, or systematically collect website content without permission.
Attempt to disrupt the shopping experience of other customers.

We may restrict access or take other reasonable action when prohibited activity is identified.

13. Disclaimer

We make reasonable efforts to keep our website, product information, and services accurate and available.

However, the website and its content may occasionally contain errors, interruptions, inaccuracies, or temporary unavailability.

Product availability may change without notice.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Leading Lady Shop will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

This may include losses resulting from circumstances beyond our reasonable control, such as carrier delays, customs delays, network interruptions, or events outside our control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, technology providers, or external websites.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent practices, content, availability, or policies of third-party websites or services.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website features, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

Our business address is:

Leading Lady Shop
3804 La Pasada Ave
Las Vegas, NV 89102, USA

Where permitted by applicable law, disputes relating to these Terms or your use of our website will be subject to the appropriate courts located in Nevada.

Nothing in this section prevents a consumer from exercising mandatory rights or remedies available under the laws applicable to their place of residence.