Refund policy

Return & Refund Policy

At Leading Lady Shop, we want every purchase to feel comfortable and confident. If your order is not quite right, our return and exchange policy is designed to make the process simple and straightforward.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To help us process your return smoothly:

  • Items should be unworn and in their original condition.

  • Items should be returned with original packaging, tags, and labels where applicable.

  • For hygiene reasons, intimate apparel should be clean, unworn, and suitable for resale.

  • Please check your size carefully before ordering, especially for bras, DD-J bras, knickers, and shapewear.

If an item arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible with your order details and relevant photos.

30-Day Return Window
Returns must be requested within 30 days of receiving your order.

2. How to Request a Return

Step 1 — Contact Us

Email our customer service team at service@leadingladyus.shop with:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for your request

  • Photos, if the item is damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide the appropriate return instructions.

Step 3 — Send Your Return

Pack the item securely and follow the return instructions provided by our customer service team.

Step 4 — Return Processing

Once we receive your returned item, we will inspect and process the return or exchange within 4–7 days.

3. Refunds

Once your returned item has been received and approved, your refund will be processed to the original payment method.

We accept:

  • Visa

  • MasterCard

Refund Timing
Please allow 2–3 weeks to receive your refund after processing. The exact timing depends on your card issuer and financial institution.

4. Exchanges

If you need a different size or another eligible item, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability. When the requested replacement is unavailable, we may process the request as a return and refund instead.

For lingerie and apparel, we recommend checking the size and fit information carefully before ordering to help ensure the best possible fit.

5. Return Shipping Costs

Unless otherwise agreed by our customer service team, return shipping costs are the customer's responsibility.

If you receive an incorrect, damaged, or defective item, please contact us before sending it back so our team can review the situation and provide the appropriate instructions.

6. Items That Cannot Be Returned

For hygiene and product-quality reasons, we may be unable to accept returns for items that:

  • Have been worn or used

  • Have been washed or damaged after delivery

  • Are missing original tags or packaging where applicable

  • Show signs of use, stains, odors, or other conditions that prevent resale

  • Are returned after the 30-day return period

Please take particular care with intimate apparel such as bras, DD-J bras, knickers, shapewear, slips, and camisoles. These products should remain unworn and in their original condition if you wish to return them.

7. Order Processing

Orders are normally processed within 4–7 days before shipment.

Once your order has been dispatched, delivery times depend on the shipping method selected.

8. Shipping Information

Standard Shipping — DHL / FedEx

  • Delivery: 7–14 days

  • Shipping fee: $12.95

Free Shipping — EMS

  • Delivery: 12–24 days

  • Free shipping on orders over $50

Shipping availability is worldwide, excluding Asia and remote areas.

Delivery times are estimates and may vary due to customs clearance, local delivery conditions, weather, or other circumstances outside our control.

9. Contact Us

If you have any questions about a return, refund, or exchange, please contact our customer service team:

Leading Lady Shop
3804 La Pasada Ave, Las Vegas, NV 89102, USA
Email: service@leadingladyus.shop

We are happy to help make your shopping experience as smooth and comfortable as possible.

Quick Policy Summary

Returns: Within 30 days of receipt
Return Processing: 4–7 days after receipt
Refund: Within 2–3 weeks after processing
Standard Shipping: DHL/FedEx, 7–14 days, $12.95
Free Shipping: EMS, 12–24 days, orders over $50
Payment: Visa, MasterCard
Sales Area: Worldwide, excluding Asia and remote areas